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Mailing Address: 4148 S Division Ave., Wyoming, Mi, 49548

Local Phone:  (616) 530.9674    

Email: info@vntnailsupply.com

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PRIVACY POLICY

Product Warranty Only such warranties as are made by the manufacturer of the goods are available to the Buyer.SELLER MAKES NO WARRANTY OF ANY KIND, WHATEVER, EXPRESS OR IMPLIED; AND THE SELLER HEREBY DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Seller shall not be liable for any consequential damages, loss or expense arising from the use of or the inability to use the goods for any purpose whatsoever.General PoliciesFor large quantities, contact us for information about quantity discounts. Shipping Policies We accept all major credit cardsAll orders must be COD (collect on delivery) + $11.00 or prepaid by credit card or check.No free shipping for salon furniture.Return Policy We are certain that you will be satisfied with our high quality products. But, if you are not satisfied, call us.Do not send anything back to us without calling first. You must pay for shipping on return merchandise. Return must be shipped in the original carton. Credit will be issued minus original shipping cost. Refunds or exchanges will be given within 7 days of purchase with original receipt. Returns must be in re-sellable condition for return credit. Some return items are subject to a restocking charge. We do not accept returns on any polishes. We do not accept returns on custom items such as: vinyl signs, promotion signs, custom acrylic lights, vinyl banners, custom polish, furniture, etc. Our reputation has been recognized for high quality and excellent customer service. We carry a wide selection of nail and beauty products at very competitive prices and our products are guaranteed against any material defects or faulty workmanship. We also carry oversea voltage on most of our products. Please contact us if you have any questions regarding any of our products. We look forward to doing business with you.

RETURN POLICY

We understand that returning products is often a frustrating experience, but VNTNailSupply.com strives to make the process a simple and straightforward one. If you are not satisfied with your purchase, we will gladly help you to return your product, when it falls within the guidelines below.

To return items purchased on VNTNailSupply.com, you may either bring the item to our retail location and our customer service representatives will be happy to help you, or you can follow the instructions below. However, to return items that were delivered via freight trucking, such salon furniture, pedicure spas, and other heavy equipment, please call 1-616-530-9674.

Return Criterias

  • Items must within 30 days of shipment
  • All items should be in original packaging, and in good condition.
  • Upon inspection, the item has to be in resalable condition.


Non-Returnable Items

Some items are not able to be returned including:

  • Clearance items or discontinued items
  • Items with broken product seals
  • Items that are subject to Manufacture's Return Policy or Warranty
  • Items that have been damaged through customer use or abused
  • DVD, books, etc
  • Nail polish, electric files, implements, drill bits or used acrylic and liquid.

Items That Are Defective, Damaged in Shipping, or Incorrect

If you return an item that is defective, is not the item you ordered, or was damaged in shipping, you will receive a credit. You may then choose to purchase a replacement item in the store or online.

Exchanges

VNT Nail Supply will except exchanges to items purchased online. Please send the item back to address below. Upon inspection, we will issue a credit towards a purchase of your next item. Customer is subject to any associated shipping charges.

Restocking Fee

A restocking fee is applicable in some product categories. The restocking fee charges are:

  • 30% for Special Order Products, including salon furniture, pedicure chairs & other heavy equipment. We suggest you finalized on equipment before making your purchase. Heavy equipment are specially pack and shipped. Very few customers have the necessary supplies or equipment to pack and ship these items back in a safe condition/

Missing Item or Damaged Product Fee

If the product is missing the original box, packaging material, contents, accessories and/or manuals, a missing item or damaged product fee may be charged.
Missing Items must be reported within 3 days of receipt of order. 

Promotional Items and Bundles

As a benefit to our customers, VNT Nail Supply occasionally offers promotional items and savings with a purchase or enhanced savings on a bundle of items when they are purchased together.

  • When a promotional item is returned, the value of the promotional item is deducted from the refund amount. For instance, if you purchase a CND Shellac Salon Display and get a $100 gift card or 50% off of a CND UV Lamp, the $100 value of the gift card or the total value of the CND UV Lamp would be subtracted from the refund.
  • When an item included as part of a promotional bundle is returned, the bundled discount is void and the value of the bundled discount will be applied to the refund. This occasionally results in additional funds being owed to VNT Nail Supply. For instance, if you receive $50 in savings when you purchase Powder and Liquid together and you return either item, the $50 amount will be subtracted from your refund.

To Protect Your Personal Data

Please remove all personal data (e.g. computer or wireless phone data) from any returned products. VNT Nail Supply is not responsible for any personal data left on or in a returned product. Call us at 616-530-9674 if you have any questions about removing information from your device.

VNT Nail Supply Discretion

VNT Nail Supply reserves the right to deny any return. Additional exclusions may apply.

Thank you for choosing to purchase your beauty products at VNTnailsupply.com.

SHIPPING & DELIVERY

Damaged Shipments

For shipments by UPS Ground or UPS Express: 
If your order was shipped via UPS Ground or UPS Express and appears to have been damaged while in transit, contact FedEx at (800) PICK-UPS or  1-800-782-7892 with your shipment tracking number and inform them that the shipment was damaged. Contact us and we will process the claim on your behalf and send out a replacement item.

 

Shipping Policies

Shipping Charges: 

In effort to provide our customers with the best prices and rates online, we have simplified our shipping charges.

United States

  • Supply orders under $100.00 will have a shipping charge of $12.95 (minimum order of $50.00) excluding items that require an oversize box such as: polish racks, cotton boxes, and other such items.
  • Supply orders over $100.00 will be shipped free of charge within the continental 48 states.
  • For furniture orders (nail stations, pedicure chairs & beauty carts), shipping is NOT included. Please request for the shipping quote with zip code destination.
  • We will use UPS whenever possible. Due to size and weight restrictions, some over-sized items must be shipped via Truck Delivery.
  • Please see Freight Delivery for more details.
  • For shipping to Alaska, Hawaii, & Puerto Rico please contact us for the shipping quote. Shipping quote are based on size and weight of your shipments. In order for our customer service representatives to provide you with a shipping quote, please have a list of the items you wish to order prior to requesting the shipping quote. 

International

  • We do not ship out-side US.

Additional UPS charges

  • Residential deliveries -  $2.00 per box
  • COD deliveries - for pre-approved accounts only,  $11.00 per order

Will Call Service

  • Will call service is available at our distribution center at the address below. Please allow 3 hours for us to process your order and have it ready for you.

VNT Nail Supply
4140 S Division Ave., 
Wyoming, Mi, 49548

Please be aware that shipments via UPS are significantly faster, are easily traced should they go astray, and have a guaranteed delivery time. Shipments sent via US Postal Service can take much longer to reach their destination and cannot be tracked.

 

Freight Delivery

We take every reasonable precaution to ensure that your products are not damaged, however damage to your products can occur during the cross-country travel from our shipping facility to your home or business. 

If your products are damaged during transit you may take delivery of the products or refuse the damaged products. 

If you accept delivery of damaged product(s) in exchange for a settlement, please do the following:

   1. Note any visible damage on the delivery receipt. Be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.
   2. Take delivery of the products and sign the delivery receipt marking the box, "damaged."  Add notes to the exception field about what products were damaged and what type of damage they sustained.
   3. Call us at 616-530-9674 to provide your information. 
   4. We will send you additional instructions by email.
   5. We will work on your behalf with our shipping company to determine the monetary value of the damage.
   6. We will settle your claim within five business days and issue you a credit for the damages via check or credit card refund.  Alternatively we can provide replacement parts to you and an allowance for repairs.  Replacement parts can take up to 12 weeks to ship from the manufacturer.

If you refuse damaged product(s), please do the following:

   1. Note the damage on the delivery receipt in the presence of the driver. Be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.
   2. TAKE DELIVERY of the UNDAMAGED products and sign the delivery receipt as damaged.
   3. REFUSE delivery of the product you believe will not function due to the damage that was incurred.
   4. Contact our Customer Service department at 616-530-9674 for final resolution.
   5. We will contact the shipping company to verify that the damaged product is being returned to us. Please allow 1 to 2 business days for verification. Once we have verified shipment of the return item, we will send a a replacement product to you. 

If you sign the delivery receipt clear , but later determine that your equipment has been cosmetically damaged in shipping, the outcome is between you and the shipping company.  These claims are typically denied.  Please allow 30 to 60 days for these claims to settle.  You must retain all packaging.

If you determine that your unit has experienced internal damage , but signed your delivery receipt clear, you have 15 days to report the damage to the carrier and receive an "exception number."  Please call our Customer Service Department at 616-530-9674 with this exception number.  You must retain all packaging.  We will send you additional instructions by email.